Our promise
If a jar arrives damaged, leaking, or you genuinely believe the product is not up to our purity standards, we will replace it or refund you — within 7 days of delivery, no long forms, no fuss.
How to raise a claim
- Contact us within 7 days of receiving your order.
- Share your order number and a photo or short video of the issue on WhatsApp or email.
- We will respond within one business day with a replacement or refund decision.
What we can't accept
- Opened food products returned for taste preference alone (food safety regulations).
- Natural characteristics — honey crystallisation, seasonal colour changes in ghee, or granular ghee texture. These are signs of purity, not defects.
- Claims raised more than 7 days after delivery.
Refund method and timing
- Bank transfer / card payments: refunded to the original account within 5–7 working days.
- Cash on Delivery orders: refunded via bank transfer or mobile wallet — we'll ask for your details.
Order cancellation
You can cancel free of charge any time before your order is dispatched. Message us on WhatsApp with your order number. Once shipped, the 7-day return policy above applies.
